Patient Services Administrator Full Time

Patient Services Administrator – Outpatient Department

Haywards Heath Hospital | Customer | Permanent | Full time

Salary of £24,000.00 per annum

37.5 hours per week

Our team in our Haywards Heath Hospital currently have an opportunity for a Patient Services Administrator within our Outpatient Department.

Your role will be to provide overall administrative support to the Outpatient Department and ensure accurate efficient processing. You will be required to liaise with patients, consultants and their secretaries, as well as other stakeholders. You will be liaising with patients to schedule outpatient procedures using our internal booking systems. You will need to be a confident and effective communicator and will be in a patient facing environment where you will be required to deal with all stakeholder enquiries in a warm, professional and caring manner.

You will be responsible for:

• Departmental call handling
• Management of treatment room scheduling (bloods/wound checks),
• Processing and scheduling all minor-op activity incl. cancellations and amendments – followed by confirmation communication
• Input charge sheets
• Management of OPD admin email inbox
• Respond to all incoming queries via email and face to face
• Clinic amendments within Trakcare
• Daily liaising with clinical OPD team
• Communicating with medical secretaries/consultants regarding OP clinic room availability
• Management of room allocation on monthly grid,
• Produce departmental daily planner
• Prepare Minor-Op packs
• Ensuring all data and information is entered, modified and maintained on the bookings system accurately
• Provide general administrative support for the department and wider hospital if required

It is now easier than ever to find out about job opportunities across Nuffield Health.

Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.

The Person.

It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable but not essential.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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