Schroders London Wall Place | Administration | Bank | Part time
Up to £12.98 depending on experience
Hours: Flexible based on business needs
As a Patient Concierge in our flagship corporate Medical Centre in the City of London, you will be required to provide a professional reception and back office service: managing client and internal queries in an efficient and timely manner.
You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.
You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; CBT; Physiology; Massage; Reiki; Dental; Occupational Health; Secondary (Hospital) care.
You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
Key Competencies and Performance Indicators
Customer Service Excellence;
Customer Journey Management and Referrals Concierge;
Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.