Operations Manager (Wellbeing) Full Time

Operations Manager (Wellbeing)

Farnborough FWC | Operations Management | Permanent | Full Time

Up to £37,500.00 per annum depending on experience

40 hours per week

Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success, and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation?

We currently have an opportunity for an Operations Manager (Wellbeing) to join the team at our Farnborough FWC. Continue your journey with us whilst we’ll support you to be your best.

As an Operations Manager (Wellbeing) at our Farnborough FWC​, you’ll bring an operational background in the leisure or hospitality industry. You’re a National Pool Lifeguard Qualified Assessor with a track record in managing performance, improving potential and leading teams. Ideally, you hold a health and safety qualification. As an Operations Manager (Wellbeing), you’ll contribute to our purpose to build a healthier nation by ensuring the Wellbeing Centre is fully operational and functional on a day-to-day basis in order to meet quality, health and safety and commercial objectives.

This role has overall responsibility for maintaining, to an optimal standard, all aspects of the customers environment, including equipment, that enables the delivery of an exceptional customer experience. You’ll also be responsible for continual improvement of site standards to ensure an efficiently running, safe and clean environment.

As an Operations Manager (Wellbeing), you will:

• Responsible for all aspects of the centres daily running, including overall responsibility for H&S.
• Accident and Incident Investigation – working with Regional Health and Safety Coordinator.
• Work closely with Multi-site Customer Experience Manager to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources.
• Ensure compliance with regulatory standards, quality policies, monthly reporting and DATIX/Radar entries.
• Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc).
• Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience.
• Ensure we meet health and safety legislation, and internal audit requirements.
• Support the General Manager with technical support and guidance.
• Continually improve site standards.
• Embed a sales mentality into the duty management and reception teams.
• Nurture our teams’ confidence and pride to help them promote our services to members.
• Recruit and develop the colleagues that will help us deliver our quality and commercial goals.

As an Operations Manager (Wellbeing), you will have:

• Experience of operations within a commercial, customer service led environment.
• Experience of managing a facility, including sound understanding of H&S requirements and standards.
• Proven management experience, with evidence of managing performance, improving potential, and effectively leading teams.
• IOSH Managing Safely, IOSH Risk Assessor module or risk assessor training through a recognised qualification.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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