Front of House Manager Full Time

Front of House Team Manager
Surbiton FWC | Reception | Full Time | Permanent |

Salary up to £31,000 per annum depending on experience | Excellent company benefits

40 Hours A Week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Front of House Team Manager at our Surbiton consumer site, you will have full responsibility for the Reception area and you’ll promote a friendly relaxing and professional environment and ensure that everyone who visits our club receives an exceptional first impression and efficient service.

You will also have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have previous experience of managing reception teams and working in a fast-paced environment .

As a Reception Team Manager you will:

• Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.
• Supervise all Reception activities including all information given out, all check–ins and bookings.
• Co-ordinate and manage a team of Receptionists to ensure delivery of exceptional and efficient customer service to everyone who visits our club.
• Co-ordinate and manage Reception procedures to ensure that all fees, including guest fees are collected.
• Ensure brand standards are maintained.
• Promote effective communication throughout the consumer site.
• Actively seek to assist colleagues and other departments.
• To be part of the reception Front of House team numbers and delivery in professional leader standard.
• To ensure that work within the reception meets all required standards and timescales.
• To manage, appraise, and interpret data, information and /or situations.
• To handle all enquiries, or queries raised efficiently and effectively, escalating appropriately where necessary.
• To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
• To prepare standard and ad hoc reports as required by the department
• To take payments from members in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily
• Be able to swim competently and be willing to undergo training in order to cover lifeguard breaks.
• Regularly support the operation of the club by covering Duty Manager shifts.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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