Fitness Lead Full Time

Senior Corporate Fitness & Wellbeing Advisor
Hogan Lovells | Corporate Fitness | Permanent | Full Time
£29,960.32 per annum

40 hours per week

The aim of this role is to support the Assistant Programme Director in driving high standards of operational excellence on the gym floor, delivery of fitness services and help develop the Fitness and Wellbeing Advisors and the broader strategic fitness proposition inc. engagement activities (challenges, workshops, classes).

Act as a day-to-day coach to the Fitness and Wellbeing Advisors to ensure they feel supported and are developing within their roles. Delivering exceptional customer service, whether interacting and supporting members through gym walks or motivating members in delivering our fitness services, presentations and other activities.

Reporting to the Assistant Programme Director, you will proactively want to develop your knowledge and skills, attending training courses as required, in order to strive to be the best in your profession.

You will to do your upmost with passion to hold the One Wellbeing Team Characteristics/Values and team expectations at the heart of your work.

Educational Qualifications – Essential:

• You’ll have CIMSPA membership.
• Level 3 Personal Trainer qualification and
• Qualifications in Group Exercise and/or Additional qualifications to show professional development.

Educational Qualifications – Desirable:

(Training, Professional memberships, Accreditations)

• Degree in Sports Science or equivalent
• Special populations specialist qualifications

Experience, Knowledge & Expertise – Essential

• A highly professional, level 3 qualified personal trainer
• Driving awareness of fitness services and proactively implementing new initiatives and fitness trends
• Has a proven experience in effectively designing and managing fitness programmes and studio classes
• Hands on approach and passion for fitness and members
• A proven track record of achieving monthly targets and KPIs.
• Excellent written and oral skills, you will also show you understand needs analysis, and are able to communicate effectively at all levels.
• A proven strong team player who can proactively contribute ideas on a regular basis to improve member satisfaction, performance and client service standards.
• Able to manage their required tasks and work load in relation to deadlines and targets.

Experience, Knowledge & Expertise – Desirable

• Management and development of fitness services
• A strong background in corporate or commercial fitness
• At least 2 years’ experience in Personal Training
• Marketing and experience in digital promotions
• A track record in driving and developing PT Sessions.
• Confident IT skills – Word and Excel; Gym Manager and knowledge of My Wellness Cloud systems are desirable.

Role Specific Competencies

• Ensure consistent high standards in quality of delivery of all Fitness Services and Memberships (Educate, coach, support and mentor team to ensure Fitness appointments are delivered in line with protocols, best teaching methods and best practice and liaise with APD)
• Lead and drive fitness services to meet KPI’s (From programmes, workshops to outreach engagement and personal training and liaise with APD)
• Ensuring the team deliver a high quality member experience and journey to members (inc. reception, gym floor interaction, gym tidiness, cleaning etc. and liaise with PD)
• Monitor and report group exercise engagement and utilisation (reviewing group exercise timetable and liaising with APD)
• External Class Instructor Management (e.g. Set-up of freelancers inc. agreement of services, set up on workday, qualifications, insurance, source cover, chasing payments and monthly Invoices and liaise with APD)
• One Wellbeing Qualification Matrix (Keep up to date certifications, qualifications on team and freelancers inc. notifying all of qualifications expiring)

Role Expectations

• To deliver all fitness and wellbeing services (including studio and gym floor classes, body composition appointments, member inductions, programmes, challenges, workshops, MSM appts and technique correction and health and wellbeing advice) to an exceptional professional standard.
• To be aware and understand all Health & Safety policies for the facility inc. Site Induction Training, Risk Assessments, Facility Issue Reporting, Accident Reporting, First Aid (Yearly Course), EAP, Data Protection GDPR and attend in-house quarterly medical scenario training – so risks to members and staff are kept to an absolute minimum.
• To keep on top of qualifications, mandatory training and personal development to make sure up to standard and in date.
• To maintain daily cleanliness of the gym equipment and area to required standards of both the client and Nuffield Health, and complete all administration as required for audit compliance including operational open/close check of the facility and maintenance.
• To ensure members are aware of all the services and facilities and any future events which would benefit them and support them in sustainable behaviour change goals and requirements.
• To keep accurate, up to date administrative records, in accordance with the on-site policies.
• This includes PT session content and times, open and close procedures, maintenance, repairs reporting and cleaning records.
• To attend weekly Catch-Ups, Team Meetings; Monthly 1-1’s and Annual Performance Reviews and overall work to achieve agreed KPI’s and goals AND To complete weekly/monthly Fitness Lead agreed tasks on time and to a high standard
• To support the promotion of the wellbeing facility at all times with an accurate and up to date knowledge of services and future events.
• Able to pick up quickly new IT Systems e.g. Microsoft Teams (Team Updates), Workday (A/L, Pay, Work Time etc.), Microsoft Outlook (Calendars, emails), Gym Manager (Member management system, PT, MSM payments), Microsoft Excel (Service Stats, and Site Service Financials) and XPanel & Soundtrack (Music)

Any Other relevant Information

This job profile sets out the current duties of the post that may vary from time to time without changing the character of the job or the level of responsibility entailed.

However, all job profiles are regularly reviewed and updated accordingly in line with business needs.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards; such as free gym membership, health assessments, retail discounts and pension options. This role also includes paid overtime. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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