Clinic Manager – Corporate onsite Full Time

Clinic Manager

Schroders Investment Management | Clinic Management | Permanent | Full time

Up to £54,000 dependant on experience.
40 hours per week

This is your chance to step into Nuffield’s award winning, multi-service, flagship corporate site. The clinic is to be handed over in a fantastic state having just underwent a quality assurance review scoring 96% (Exceptional) and the highest mark ever received by any Nuffield corporate site.

The onsite team also just won a company wide award for “Living their Purpose” during the Nuffield ‘Big get together’

We are looking for a Clinic Manager to come in a keep the momentum going.

About the Role

Nuffield Health are looking for an enthusiastic individual to fill a pivotal role within Schroders, one of the flag ship corporate contracts. The Clinic Manager post is full-time and is based at the corporate onsite location in City of London, within easy walking distance of Moorgate, Liverpool Street and Bank. It is one of only a few fully integrated onsite centres offering the full range of clinical services alongside a state of the art gym.

At Nuffield Health, we strive to put our customers at the heart of everything we do. The role of a Clinic Manager is to empower their team to provide a genuinely exceptional customer experience across a range of wellbeing services, ensuring exemplary, high-quality clinical care with a genuine desire resolve health issues and actively promote the principles of health & wellbeing. The post-holder will manage multiple clinical services within the clinic (GP, Nurse, Physiotherapy, Occupational Health, CBT & a physiologist-led health assessment programme including follow-ups onsite, while monitoring health assessment activity within the network). The post-holder will be responsible for the new flag ship referral pathway using our in-house patient concierge team. This allows the reception team to directly book secondary care appointments into local Nuffield hospitals and also gain pre-authorisation with employees’ private medical insurance. The Clinic Manager will ensure the dai ly operations of the services are managed seamlessly, underpinned by Nuffield Health’s robust company frameworks with regards to clinical governance, professional standards and best practice performance in line with the Healthcare Standards Act 2000.

If suitable, the role holder will also provide clinical care for customers (as appropriate to skills qualification and experience). The role holder will be supported by the Strategic Account Director alongside other key functions such as HR, Finance, Capacity Management and the Contact Centre Team. In addition, the Clinic Manager will develop effective relationships with the company HR and Benefits team; this will include the production of management information (monthly), delivery of wellbeing initiatives, support the quarterly account meetings, and develop new revenue opportunities with the company. The post-holder will report into the site Programme Director.

The role holder will work closely across all of the onsite management team including the Programme director, workplace wellbeing Physiotherapist and Senior patient concierge (senior receptionist). The Health clinic is open from 7 am – 7 pm, sometimes shift work within this time frame is necessary to support the reception team of four.

Key Requirements

• High level of interpersonal skills and personal drive
• Ability to manage team members and clinics remotely, where required
• Interest in Corporate Wellbeing initiatives
• Experience of client engagement/account management
• Evidence of leadership and influencing skills within a clinical setting
• Competent and confident IT user
• Reliable and trustworthy
• Awareness of medical ethics and professional standards
• Passion for wellbeing and understanding of integration of clinical services within a corporate environment
• Drive to establish excellent standards of clinical care in an integrated wellbeing arena
• Ability to influence clinicians and managers for service improvement in an innovative and integrated wellbeing service
• Excellent written and verbal communication skills
• Excellent attention to detail
• Focus on customer journey efficiencies

Duties and Responsibilities

Clinical

• To undertake personally a required proportion of clinical duties
• To ensure adherence to Nuffield Health policy and procedure, integrated governance and clinical standards
• To ensure the ongoing monitoring of the standard of treatment provided across all services
• To ensure that all clinical records are accurately maintained and conform to all legal requirements
• To ensure own personal professional development is maintained, professional body registration is continued where appropriate and evidence of ongoing CPD is provided

Managerial

• To be responsible for the operational management of the wellbeing services offered by Nuffield Health and those subcontracted to us.
• To be responsible for the financial and operational management of the onsite medical clinics for the corporate client
• To lead, motivate and supervise staff, create a team culture and professional working environment within the clinic and be able to lead others to reach their goals.
• To ensure a good understanding of all Nuffield Health Wellbeing protocols and procedures
• To ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with patients and other stakeholders in a professional and courteous manner
• To provide personnel management and involvement in staff recruitment, induction, deployment, development, performance review, absence management, disciplinary and grievance procedures
• To provide clear effective communication to customers, staff, colleagues and key stakeholders within company
• To support the clinical team in handling client’s complaints, queries and feedback
• To take a lead role in managing clinical information throughout all services and ensure all client reporting requirements are completed in a timely manner and client journey KPI’s are met
• To ensure all medical professionals comply with professional standards of practice and maintain state registration where required
• To ensure best practice within the services by continuous review and audit
• Be responsible for co-ordination and maintenance of equipment within the clinic
• Be responsible for integrated team meetings and the cascading of information relating to the centres and company direction and announcements

Commercial & Account Management

• Assist the Strategic Account Director and Programme Director in ensuring the optimum business potential for the site and its resources are managed efficiently
• Be responsible for working with the central capacity management teams to ensure clinic diary maximises capacity
• To monitor expenditure and manage cost control of consumables and any other variants such as staff costs to ensure gross profit margins are maintained
• To work closely with the company wellbeing team in developing new initiatives and services to benefit the UK employees of the company
• The delivery of key management data to support the decision making process with regards to the development of the clinic
• To undertake the management of specific programmes such as the flu vaccination project to support the revenue growth
• To produce accurate and timely management of financial reports

General Information & working hours

• The clinic is open from 07.00-19.00. As a member of the overall management team you may be required to support on some open or close shifts. This is typically only in instances of annual leave and sickness cover.
• The role holder will be expected to perform any other duties that may reasonably be asked of them
• The role holder will be required to comply with the policies and procedures in place at all times
• This role is varied and challenging. The ideal candidate should be keen to develop services already in place but be able to show willing to introduce new initiatives and ideas with the support of the management teams
• The Clinic Manager will be confident in contributing to the company as required to promote wellbeing and the services offered by Nuffield Health

It starts with you

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