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Administration / Healthcare
Bookings Administrator Full Time
Bookings Administrator
Hereford Hospital | Administration | Fixed Term | Full Time
£23,887.50 per annum
37.5 hours per week | Monday to Friday 10:00 – 18:00
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Bookings Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.
The Opportunity
The Bookings Administrator will be responsible for effectively and efficiently booking patients in for their treatment as well as actioning appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
As a Bookings Administrator you will:
- Process requests received by e-mail. Obtaining relevant information from the patient, Consultant or Medical Secretary.
- Booking appointments and procedures on our patient database.
- Run daily administration reports and share these with different departments within the hospital.
- Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.
- Manage all patient queries during their journey through the hospital.
- Dispatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.
The Person:
You will have the following skills:
- Previous experience working in a fast paced customer service environment
- Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
- Excellent telephone manner
- Excellent verbal and written English communication skills
- Excellent working knowledge of Outlook and shared inboxes
- Good working knowledge of Excel, Word, bespoke database
- Excellent attention to detail
- An understanding of the importance of policies and operating procedures
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
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