Head of Workforce Model Full Time

Head of Workforce Model

Barbican, London | Permanent | Full Time

Competitive Salary

37.5 hours per week

As our Head of Workforce Model, you’ll play a key leadership role in delivering the Workforce Optimisation programme — a major transformation initiative across all Nuffield sites (hospitals and gyms), impacting around 16,000 team members and targeting a £30 million EBITDA benefit.

You’ll provide technical and operational leadership across both programme phases, which include two core workstreams: (1) codifying activity and developing staffing models and principles for hospitals and gyms, and (2) implementing a new e-rostering solution. You’ll lead the technical delivery of both streams, supported by a small, focused team.

What you’ll do

In this vital role, you will:

• Develop and codify staffing principles, build analytical models, and ensure alignment between modelling outputs and operational needs.
• Lead the technical delivery of the e-rostering solution, covering discovery, implementation, and rollout activities.
• Manage integration points between the two streams to ensure a cohesive, joined-up approach.
• Provide strong programme leadership, with oversight of timelines, risks, dependencies, and stakeholder engagement.
• Collaborate closely with colleagues across operational (hospitals and gyms), central, and digital teams to ensure successful delivery.

To succeed as our Head of Workforce Model, you’ll bring:

• Extensive experience leading large-scale, organisation-wide change programmes in complex, multi-site environments — ideally with a focus on workforce transformation, operational efficiency, or cost optimisation.
• A strong track record in developing and applying productivity and labour models to inform strategic workforce planning and operational decision-making.
• Proven experience working with integrated HCM platforms, workforce management tools, and e-scheduling or e-rostering systems — ideally from discovery through to implementation and adoption.
• Hands-on leadership of people cost or labour planning functions, with accountability for translating complex workforce data into actionable insight and strategic guidance.
• A demonstrated ability to deliver measurable operational efficiencies and cost savings through improved workforce planning, deployment, and resource utilisation.
• Expert-level proficiency in Microsoft Excel (advanced modelling, structured logic, scenario analysis), alongside strong working knowledge of analytical tools and data visualisation platforms (e.g. Power BI, SQL, or equivalent).
• Excellent stakeholder management skills, with confidence engaging at all levels — from frontline teams to senior leadership, across both clinical and non-clinical areas.
• A deep understanding of workforce planning challenges in operational settings — and a passion for driving real, sustainable change through well-designed, data-driven solutions.

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