Bookings Administrator (Bank) Full Time

Bookings Administrator

Tunbridge Wells Hospital | Administration | Permanent contract | Full time
£24,531.00 per annum

37.5 hours per week (8am-5pm availability required)

Nuffield Health are seeking a Customer Service focused individual to join our inpatient bookings team in Tunbridge Wells Hospital as a Bookings Administrator.

The opportunity

The Booking Administrator will be responsible for effectively and efficiently administering outpatient and inpatient bookings from referral to discharge, liaising with theatres and consultants, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

As a Bookings Administrator you will:

• Process referrals received by e-mail and warm handover. Obtaining relevant information from the patient. Create bookings files, patient correspondence and updating all internal computer databases / spreadsheets
• Update the patient administration system, ensuring the clinic and theatre times are maximised. Liaising between theatre, surgeon and patient to book all appointments
• Dispatch communications (reports, emails, telephone calls) to relevant parties to ensure bookings are processed effectively and efficiently and within agreed specified timescales

The Person

As an experienced Customer Service individual you will have the following skills:

• Previous experience working in a fast paced customer service environment
• Demonstrable ability to Prioritise and organise a workload of changing priorities in a fast-paced environment
• Excellent telephone Manner
• Excellent verbal and written English communication skills
• Good working knowledge of excel, word, outlook, bespoke database
• Excellent attention to detail
• An understanding of the importance of policies and operating procedures

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Tunbridge Wells Hospital.

The Nuffield Health Tunbridge Wells Hospital are recognised for their friendly atmosphere, clinical expertise, and high standards of care.

Our purpose-built hospital has been established since 1968. With 40 en-suite bedrooms, a busy outpatients and pre-assessment departments. We also provide a diagnostic imaging service (MRI, CT, Ultrasound, Mammography and X-ray), pathology, paediatric unit, surgical recovery ward, cancer care unit, 3 state of the art operating theatres and physiotherapy services.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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