Client Services Administrator Full Time

Client Services Administrator

UBS London | Corporate | Permanent contract | Full time

Up to £27,352.00 per annum, depending on experience

40 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As a Client Services Administrator at our Corporate site, UBS London, you will strive to ensure all members, guests and prospective members receive an exceptional level of customer service and their first impression is one of efficiency and professionalism. You will promote and deliver a first class standard and professional environment, in accordance with the guidelines set out by both Nuffield Health & Wellbeing and the Client.

Responsibilities Include:

• Delivering and frequently exceeding the service standards of the client and Nuffield Health, so all members experience a sense of inclusion and belonging on each visit to the on-site facility.
• Responding to member queries in a caring, helpful and professional manner, always following the issue through to a satisfactory resolution for the member. This includes responding to member emails within a suitable and acceptable timeframe.
• Develop positive, professional relationships with members to underpin and contribute to member retention and ensure a positive experience of the facility.
• To demonstrate that you are a strong team player as well able to feel empowered to use your own initiative to resolve issues where required.
• To develop positive and professional relationships with other staff members, assisting where required, and the Client to increase retention and their experience of the facility.
• To ensure all members are aware of all the services and facilities available that may enhance their membership and use of the facility, with a thorough and accurate understanding of core services and additional product offerings that may be available.
• To undertake duty manager responsibilities which will include being responsible for opening and closing the Club; ensuring high standards of cleanliness , tidiness and safety at all times throughout the facility; being responsible for the health and safety and security of the facility, members, staff, equipment and cash held on the premises.
• To ensure you complete all Front of House activities so that standards and requirements are met at all times in relation to member services, information, bookings, membership and processes.
• To understand and strive to deliver the brand standards of the Client and Nuffield Health at all times.
• To ensure that Reception and surrounding areas are kept clean and tidy at all times.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.

It starts with you

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