Are you the ultimate professional with a great passion to a Red Hot, exceptional & efficient service?
We’re looking for a Member Services Manager to manage the daily operations of the Front of House function, ensuring every member receives a great experience in the club. You’ll also respond to all member feedback and positively influence retention levels, maintaining excellent levels of service.
This is a full-time role working 40 hours per week, 5 days out of 7; flexibility is required to meet the needs of the business Shift times vary to suit club operation and will typically be (9am-6pm, 10am-7pm, 11am-8pm or 12-9pm) however in addition to this will include at least one ‘early’ (5.30am start) or ‘late’ (10.30pm finish) service Manager shift.
What we can’t live without:
Organised & proactive, we’re looking for someone who can work well under pressure & thrives on meeting targets & continually improving standards.
Requirements of the successful candidate:
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get: